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Best Auto Repair, Aurora

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CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Smoky Hill Auto Service in Aurora

Auto Repair Near 80018
Auto Repair Near 80016
General Auto Repair Services


what our customers say

I traveled from Las Vegas to Aurora Colorado and coming over the Pass my ABS lights came on and I was concerned so I researched places to take my car to be checked out and would take my extended warranty. Craig was very kind when I called so i decided to go there 1. because of his kindness and 2. His reviews. While having my car at the shop they found my alternator was bad . he called the warranty company and stayed on the line until he got a live person on the line . His staff was amazing and had my car ready for me in just a couple hours . They car runs great and it is ready to head back home without any worries. I highly recommend Smoky Hill Auto Service Center. Thank you Craig and your staff for helping me and getting my car safe for the road trip home.
R
, 06/15/2020

I trust Craig immensely. Service has been consistently superb and timely and pricing has been reasonable. My wife loves this place. Would highly recommend Craig and his mechanics for your auto servicing needs.
J

Great staff and reasonable prices. They have taken great care of my cars for years! What more can you ask for?
A

Great people great prices. I brought my car in cause my head light was out and didn't have the piece to get the bulb out and they did it for free then I went to get my brakes done and got a great price. Everything is straight forward and they will take care of you. I will continue to bring my car here. Thank you guys
J

I have had the timing belt replaced, my brakes done, and a few other things fixed at Smokey Hill Auto Service and I have no complaints what-so-ever. They have always done a great job! No complaints at all.
C

Brought my car in for 60K scheduled maintenance. They did a great job, communicated well and did it a very fair price without trying to sell me unnecessary services. This is a shop you can trust, and that's hard to find.
D

  • ACDelco
  • ASE (Automotive Service Excellence)
  • Jasper
  • BBB Accredited Business
  • IDENTIFIX
  • NAPA
  • Interstate Batteries
  • Motorcraft
  • FMP
  • Car Care Aware
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